Credible Checklists and Quality Questionnaires

Introduction

This book begins with a brief description of the essential, but often overlooked checklist method. Checklists are used for many things in user-centered design (UCD), such as verifying that we are prepared for a usability test, that we have asked the critical questions during field interviews, and that we have followed best practices in the design of questionnaires. The literature on human factors is replete with research on checklists, but a review of the UCD literature reveals little about what makes a good checklist. Chapter 1 provides some basic principles and practical tips for creating good checklists for UCD activities.

Because much of what we do as UCD professionals is ask questions about users, tasks, context, artifacts, ...