O'Reilly logo

Credibility: I’ve Lost It—Can I Rebuild It? by Sandy Allgeier

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Many of us are familiar with customer service situations that were seriously blown by someone, but the way in which the problem was corrected caused us to think even more positively about the experience than we might have if the problem had not occurred in the first place.

Take, for instance, the example of “Elizabeth,” a trainer and speaker who travels for her clients around the country to provide seminars that are held in conference hotels. Elizabeth always closes her seminars with a personal story about how she has overcome her tendency to think negatively about difficult circumstances. To illustrate her point, she tells a story about planting “corn” (positive things) into her mind versus “poison” (negative things). As a visual reminder, each ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required