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Creative Onboarding Programs: Tools for Energizing Your Orientation Program by Doris Sims

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Chapter 8 New Crew Members “On Board” at Red Lobster

Contributed By: Krista Rice, Manager of Crew Training and Development, and Janice Shanahan, Senior Trainer at Red Lobster

About the Authors: Krista Rice is manager of crew training and development at Red Lobster. She holds a BS in Hospitality Management from Florida State University. She has several years of experience in food and beverage operations with a focus on training. Krista began teaching hospitality management in a private technical college before she returned to school for graduate studies. She joined the Red Lobster People Development group just before earning a master’s degree in Human Resource Management with an emphasis on training.

Krista and Janice’s Contact Information: ...

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