Resource H
Analyzing and Reporting Results of Internal and External Surveys
It is important to discuss your organization's internal and external survey results and explore their implications. What do the answers imply in terms of possible strategic or operational issues, concerns, or opportunities? What does the distribution of the answers imply? It is likely to show that your organization does very well with some stakeholders, clients, or customers but not others. Why is that?
Discussion of these results in facilitated sessions with a broad cross section of stakeholders can produce not only a good list of possible strategic and operational issues but typically many suggestions for strategies and action as well. Participation in discussing the ...
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