APPENDIX C
Team Troubleshooting Guide
| Problem | Characteristic behavior | Try this | |||
|---|---|---|---|---|---|
| Unhealthy Conflict | • | Personal attacks | • | Interrupt personal attacks or | |
| • | Sarcasm | sarcasm | |||
| • | Some members shut down in face of heated discussion | • | Ask members to describe behavior, rather than attack character | ||
| • | Dialogue argumentative | • | Encourage all members to express views | ||
| • | Absence of expressions of support for others’ views | ||||
| • | Aggressive gesturing | • | Review or create norms about discussing contentious topics | ||
| Trouble Reaching Consensus | • | Holding onto positions regardless of others’ input | • | Solicit input on members’ key interests and needs | |
| • | Same argument continues to be repeated with no new information | • | Discuss consequences of not reaching consensus ... | ||
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