About the Author

Dianna Booher has changed the waycorporate America communicates.

DR. MARY KAY KICKLES

Vice President of Corporate Education,Encyclopaedia Brittanica

Dianna Booher’s life work has centered around communication in all its forms: oral, written, interpersonal, and organizational. As the author of forty-five books published in twenty-three countries and sixteen languages, she has traveled the globe talking with clients and organizations on six continents about the communication challenges they face at work and at home. Despite the cultural differences, two things remain the same: Communication is the basic business act. And communication either cements or destroys personal and work relationships.

To improve communication skills, ...

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