Copyright

Issue 8604

A U T H O R SGeoffrey M. BellmanPresident, GMB Associates, Ltd.Seattle, WashingtonLeslie A. KellyPresident, Kelly & AssociatesIndianapolis, Indiana

Editorial Staff for 8604

Managing Editor

Madelyn R. Callahan

ASTD Internal Consultant

Eileen West

Revised 1997

Editor

Cat Sharpe

Contributing Editor

Ann Bruen

Designer

Steven M. Blackwood

Reprinted 2000

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