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Create Competitive Advantage with Innovation (Collection) by Luke Williams, Dwayne Spradlin, Alpheus Bingham, Inder Sidhu, Jeffrey Wager, Donald deBethizy, Michael Lord

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Author’s Note to the Reader

I don’t think I have ever seen my mother look so beautiful—or be at such a loss for words.

But there she was, softly sobbing tears of joy 8,000 miles away. Despite the distance, I could see her as clearly as these words of text before your eyes. I remember the individual strands of her hair, the shimmer of her jewelry, and the bright color of her dress. Clearly, she had dressed up for the occasion—her first TelePresence call with her son in America.

My mother, of course, doesn’t understand the video and communications technology that makes it possible for her to sit in a room in New Delhi, India, and see her grandchildren in San Jose, California. All she knows is that with the mere touch of a button, she can interact ...

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