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Covert Processes at Work by Robert J. Marshak

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CHAPTER 5Five Basic Keys

Clearly, organizational change can be thwarted by the fears, untested assumptions, unconscious reactions, and under-the-table dealings of its members. Yet change can be facilitated by unleashing hidden creativity, removing unspoken blocks, altering mindsets, and giving voice to “unspeakable” visions of greatness. To prepare for dealing with hidden dynamics, this chapter presents five keys for engaging covert processes. I have found these basic building blocks to be essential. If I neglect to follow them carefully, I am much less effective. The five basic keys are:

  1. Create a safe environment.
  2. Be selective and seek movement, not exposure.
  3. Assume people are trying their best.
  4. Look in the mirror.
  5. Act consistent with ...

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