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Covert Processes at Work by Robert J. Marshak

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CHAPTER 1Covert Dimensions and Change

Have you ever sat through a business meeting, thinking “Something is going on here that is really getting in the way, but I can’t put my finger on it.” You were probably sensing covert processes at work. Covert processes are hidden dynamics that routinely impact human interactions and can confound our most diligent efforts to accomplish our goals. When we try to effect organizational change, these hidden factors impact our ability to recognize the need for change, plan appropriate responses, align people and resources, and successfully implement new initiatives. In short, covert processes are a crucial aspect of organizational change and, when not made explicit, they can block even the best of intentions. ...

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