Tolerance Breeds Incompetence
When you’re being courted by service providers, set your expectations high and keep them there. Expect your service providers to give the same commitment and attention to detail you give to your prospects and existing clients.
Continued tolerance of vendor errors breeds incompetence. Mistakes should be a learning experience, and they should happen only once. Accept excuses only if the situation is remedied promptly and does not recur.
Let me give you an example of an experience I had at what is considered to be a very respectable firm. I had the same investment counselor for more than 10 years. My advisor remained very accessible through phone and e-mail contact. I recognized that in order for her to work “on” business, ...
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