You Are Only as Good as Your Own Team’s Perception of You
When presenting business development programs, I frequently ask managers how their telephone lines are answered when they are out of the office. While many have their calls routed directly to voice mail, others have them answered by administrative staff.
During one training session, I asked participants whose line we could call to see how a team member handled a prospect’s call. An individual by the name of Stephanie volunteered her office number because she had confidence that one of her competent team members would handle the call in a professional manner.
Stephanie was right. Within the second ring, a smiling voice was heard saying, “Good morning, XYZ Bank. This is Jennifer.”
Without ...
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