Acknowledgments

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The inspiration for this book came from the various members of the Advantage Way user group. Their successes, their diligent efforts, and their thoughtful reflections helped us refine the process and showed how important courage was to delivering business results. They are too numerous to name individually but they are represented well by the four individuals who contributed case studies to this book: Lisa Bell, from Holcim; Julie Dervin, from Insight Enterprises; Jeff Hafen, from the Clark County School District; and Larry Mohl, from Children’s Healthcare of Atlanta. Thanks also to the past and present officers who work hard to coordinate the users group and help us all benefit from their expertise: Mary Ellen Albritton, ...

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