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Corporate Social Responsibility in the Hospitality and Tourism Industry

Book Description

Increased tourism benefits local economies by creating more revenue and employment options as interest in the location grows. However, as the hospitality and travel industry continues to grow and adapt, it becomes imperative that they implement socially responsible procedures. Corporate Social Responsibility in the Hospitality and Tourism Industry discusses issues and challenges faced by organizations implementing responsible business practices within the travel, hotel, leisure and hospitality industries. Featuring best practices and theoretical concepts on the support of local economies, ethical sourcing of native goods, and sustainability procedures, this publication is a vital source for policy makers, academicians, researchers, students, technology developers, and government officials interested in emergent ethical and moral practices within the travel industry.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Preface
    1. TRAVEL, TOURISM, AND HOSPITALITY INDUSTRY
    2. CORPORATE SOCIAL RESPONSIBILITY
    3. CSR AND HOSPITALITY
    4. CSR AND TOURISM
    5. CSR IN TOURISM: DIVERSE APPROACHES AND BEST PRACTICES
    6. THE CURRENT STUDY
    7. OVERVIEW OF THE BOOK
    8. REFERENCES
  6. Section 1: CSR in Hospitality Industry
    1. Chapter 1: Corporate Social Responsibility in Hotel Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. NEED OF STUDY
      4. RATIONALE BEHIND THE STUDY
      5. ISSUES AND CHALLENGES OF CSR IN HOTEL INDUSTRY
      6. WASTE PRODUCTION
      7. WATER CONSUMPTION
      8. ENERGY USE
      9. EQUAL EMPLOYMENT OPPORTUNITY
      10. EMPLOYEE TRAINING
      11. EMPLOYEE ORGANIZATION
      12. RECOMMENDATIONS
      13. FINDINGS AND SUGGESTIONS
      14. CONCLUSION
      15. REFERENCES
      16. ADDITIONAL READING
    2. Chapter 2: CSR in Hotel Industry in India
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. OBJECTIVES
      5. RESEARCH METHODOLOGY
      6. SIGNIFICANCE OF STUDY
      7. COMPOSITION OF CSR COMMITTEE
      8. OPPORTUNITIES AVAILABLE FOR FOREIGN INVESTORS TO INVEST IN INDIAN HOSPITALITY INDUSTRY
      9. GROWTH OF TOURISM INDUSTRY
      10. BENEFITS
      11. WHY IS CORPORATE SOCIAL RESPONSIBILITY IMPORTANT TODAY?
      12. CSR AND HOSPITALITY SECTOR
      13. NEED OF CSR IN HOSPITALITY INDUSTRY
      14. CSR BY HOTEL INDUSTRY IN INDIA
      15. CSR INITIATIVE
      16. THE TAJ
      17. CORPORATE SUSTAINABILITY AND SOCIAL RESPONSBILITY
      18. FINDINGS
      19. CONCLUSION
      20. REFERENCES
      21. ADDITIONAL READING
    3. Chapter 3: Socially Responsible Practices in Hotels
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 4: The Impact of CSR on Consumer Responses in the Hospitality Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. PROPOSED MODEL
      5. HYPOTHESIS DEVELOPMENT
      6. MODERATING EFFECT OF AWARENESS
      7. METHODOLOGY
      8. DATA ANALYSIS AND RESULTS
      9. DISCUSSION
      10. IMPLICATIONS OF THE STUDY
      11. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      12. REFERENCES
    5. Chapter 5: Study of Relation between CSR and Employee Engagement in Hotel Industry
      1. ABSTRACT
      2. EMPLOYEE ENGAGEMENT
      3. CONCLUSION
      4. IMPLICATIONS
      5. REFERENCES
    6. Chapter 6: CSR in Hospitality Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. CSR IN INDIA
      4. CSR AND HOSPITALITY INDUSTRY
      5. REFERENCES
    7. Chapter 7: The Impact of CSR on Consumer Behavior in Bar Service Operation
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION AND LIMITATIONS
      4. REFERENCES
    8. Chapter 8: Food Waste Management and Corporate Social Responsibility in Indian Food Service Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVES OF THE STUDY
      4. METHODOLOGY
      5. CONCEPTUAL ANALYSIS OF LITERATURE REVIEW
      6. SITUATION OF FOOD WASTE IN INDIA
      7. FOOD WASTE MANAGEMENT POLICY OF INDIA
      8. CSR AND FOOD WASTE MANAGEMENT BY HOSPITALITY INDUSTRY
      9. BLOCKADES TO FOOD WASTE MANAGEMENT
      10. SUGGESTIVE CSR FOOD WASTE PRACTICES BY HOSPITALITY INDUSTRY
      11. CONCLUSION
      12. REFERENCES
    9. Chapter 9: CSR in Indian Tourism and Hospitality Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. LEGAL PROVISIONS REGARDING CSR IN INDIA
      4. TOURISM IN INDIA
      5. CSR AND INDIAN TOURISM
      6. RESEARCH METHODOLOGY
      7. CSR IN AVIATION INDUSTRY
      8. CSR IN HOTEL INDUSTRY
      9. A BRIEF OVERVIEW OF CSR IN PUNJAB, HARYANA AND HIMACHAL PRADESH
      10. CONCLUSION
      11. LIMITATIONS AND FUTURE SCOPE OF STUDY
      12. REFERENCES
  7. Section 2: CSR in Tourism Industry
    1. Chapter 10: Travel and Tourism Sector in India
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVES OF THE STUDY
      4. RESEARCH METHODOLOGY
      5. PART I: TRAVEL AND TOURISM INDUSTRY IN INDIA
      6. PART II: POTENTIAL FOR TT INDUSTRY IN INDIA
      7. PART III: OPPORTUNITIES FOR TT INDUSTRY IN INDIA
      8. PART IV: SUSTAINABLE TOURISM DEVELOPMENT
      9. OBJECTIVES OF SUSTAINABLE TOURISM
      10. TOURISM IMPACT ON ENVIRONMENT
      11. IMPACT OF RECREATIONAL ACTIVITIES ON THE HUMAN ENVIRONMENT
      12. FRAMEWORK FOR SUSTAINABLE TOURISM IN INDIA
      13. CONCLUSION
      14. REFERENCES
    2. Chapter 11: Corporate Social Responsibility in Tourism Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. CORPORATE SOCIAL RESPONSIBILITY IN TOURISM INDUSTRY
      4. ISSUES AND CHALLENGES OF CORPORATE SOCIAL RESPONSIBILITY IN TOURISM INDUSTRY
      5. RECOMMENDATION FOR ACHIEVING CORPORATE SOCIAL RESPONSIBILITY IN TOURISM INDUSTRY
      6. CONCLUSION
      7. REFERENCES
    3. Chapter 12: Corporate Social Responsibility in Tourism and Hospitality
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINITIONS, HISTORY, AND CURRENT STATUS
      4. CSR IN VARIOUS INDUSTRIES
      5. TOURISM INDUSTRY
      6. TOURISM, SOCIETY, AND IMPACTS
      7. CSR AND TOURISM
      8. CSR REPORTING SYSTEM IN TOURISM
      9. FURTHER READING
      10. SUMMARY
      11. NOTES
      12. REFERENCES
    4. Chapter 13: From Earning Profits to Sustainability
      1. ABSTRACT
      2. INTRODUCTION
      3. SUSTAINABLE DEVELOPMENT AND CORPORATE SOCIAL RESPONSIBILITY
      4. REVIEW OF LITERATURE
      5. THE SOCIALLY RESPONSIVE ATTITUDE OF TOURISM SECTOR IN INDIA
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
    5. Chapter 14: Dimensions of CSR in Tourism Industry in India
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. OBJECTIVES
      5. RESEARCH METHODOLOGY
      6. ANALYSIS
      7. IMPORTANCE OF TOURISM FOR INDIAN ECONOMY
      8. NEGATIVE IMPACTS ON SOCIETY
      9. CSR INITIATIVE BY TOURISM INDUSTRY
      10. STATEMENT CONTAINING BRIEF ACTIVITIES OF THE MINISTRY OF TOURISM, 2013
      11. FINDINGS
      12. CONCLUSION
      13. REFERENCES
      14. ADDITIONAL READING
    6. Chapter 15: Understanding Sustainable Tourism
      1. ABSTRACT
      2. RESEARCH QUESTIONS
      3. METHODOLOGY AND THEORETICAL FRAMEWORK
      4. MAIN BODY
      5. DISCUSSION
      6. CONCLUSION
      7. REFERENCES
    7. Chapter 16: Encouraging Corporate Social Responsibility and Sustainable Tourism Development in Global Tourism
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ENCOURAGING CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE TOURISM DEVELOPMENT IN GLOBAL TOURISM
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    8. Chapter 17: Role of Tourism in Economic Growth of India
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVES
      4. LITERATURE REVIEW
      5. RESEARCH METHODOLOGY
      6. OPPORTUNITIES FOR DEVELOPMENT OF TOURISM AND HOSPITALITY INDUSTRY
      7. MEDICAL TOURISM
      8. ROLE OF TOURISM IN ECONOMIC DEVELOPMENT OF INDIA
      9. VARIABLES
      10. CASES OF FOCUSED APPROACH TOWARDS TOURISM
      11. CONCLUSION
      12. REFERENCES
    9. Chapter 18: Impacts of Several Factors in Tourism Industry
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. ECONOMIC FACTORS IN TOURISM INDUSTRY
      4. 3. PUBLIC PARTICIPATION IN TOURISM INDUSTRY
      5. 4. ENVIRONMENTAL IMPACTS IN TOURISM INDUSTRY
      6. 5. SOCIO-CULTURAL ENVIRONMENT IN TOURISM INDUSTRY
      7. 6. SOCIAL CONFLICT IN COMMUNITIES IN TOURISM INDUSTRY
      8. 7. VALUE-CREATING ASSETS IN TOURISM MANAGEMENT
      9. REFERENCES
    10. Chapter 19: Harmonising CSR and Climate Change Mitigation and Adaptation Strategies to Build Community Adaptive Capacity in Bali's Tourism Sector
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. KEY FINDINGS
      5. 4. DISCUSSION
      6. 5. SOLUTIONS AND RECOMMENDATIONS
      7. 6. FUTURE RESEARCH DIRECTIONS
      8. 7. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    11. Chapter 20: Social Responsibility as Form of Governance in Tourism
      1. ABSTRACT
      2. INTRODUCTION
      3. PUBLIC-PRIVATE COOPERATION IN THE TOURISM SECTOR
      4. SOCIAL RESPONSIBILITY IN TOURISM AS FORM OF GOVERNANCE
      5. EUROPEAN AND NATIONAL LINES OF PUBLIC ACTION IN CSR MATTERS AND THE TOURISM SECTOR
      6. DESCRIPTION OF THE FUERTEVENTURA BIOSPHERE RESERVE AND PUBLIC-PRIVATE ACTIONS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. REFERENCES
      9. APPENDIX
    12. Chapter 21: Corporate Sustainability
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH OBJECTIVES
      5. RESEARCH METHODOLOGY
      6. CORPORATE SUSTAINABILITY: A CASE STUDY OF TCS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
  8. Compilation of References
  9. About the Contributors