Coping with Unplanned Absences: A Pocket Guide

PREFACE

Unplanned absence at work can have a detrimental impact on customer satisfaction and retention, employee morale and motivation and, ultimately, organisational performance. In this pocket guide I aim to provide practical advice to business owners, managers, team leaders and supervisors about how to prepare for and manage unplanned absence.

With the incidence of absenteeism rising this year alone, I hope that you will find this book an invaluable resource. You will find at the end of each chapter handy checklists. These will help you not only to take steps to cope with the issues arising from unexpected employee absenteeism, but also to make contingency plans, so that you are prepared in the event of unplanned absence.

Sarah Cook

Managing ...