Coping with Toxic Managers, Subordinates…and Other Difficult People

Part VI. Developing and Harnessing Emotional Intelligence

Low-Hanging Fruit

Enhancing your emotional intelligence and the emotional intelligence of your company can markedly enhance your success and productivity. Emotional intelligence improves the ability of people to communicate and work effectively together. It is the foundation of a company's social capital. Emotional intelligence also decreases the frequency and severity of toxic behavior and increases the ability of people to cope with whatever toxic behavior that does occur.

The return on the investment for your efforts to increase your own emotional intelligence and the emotional intelligence of your company will be substantial. It is one of the safest and most productive investments ...