QUICK TIPS FOR INITIATING YOUR CONVERSATION

Consistently use the Three-Step Start—Greet, Explain, and Ask—to begin your conversations. Adjust the way you use the Start for the specific situation and Tribal Type.

Prepare and practice how you will begin a conversation, especially for new buyer situations.

In group situations, ask a connection question that gives each person the opportunity to engage if they so choose.

Clearly state your objective and tie the reason why into a WiifT.

When buyers say they have time but hurry up, or that they have just a minute, use the little time you have with them to reschedule a better time.

Pause after you ask a question. Rushing will not make them want to talk more. Focus on waiting ten to fifteen ...

Get Conversations That Sell now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.