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Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action by Shawn Kent Hayashi

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CHAPTER 6

Deep Listening

What We Hear and What We Don’t Hear: Learning to Listen

Imagine that you have never heard about or seen flowers. You are walking through a garden for the first time. What do you see? Can you see a tulip? If you do not know what a tulip is, you cannot see a tulip. What you may see are colorful things that are pretty. So if I said to you, “please bring me the tulip,” would you know what to do? No. Would you have listened? You might have heard the request and the word “tulip,” but you could not act on it because there was no understanding of what it meant. Only when you were shown a tulip would you be able to listen to, “please bring me a tulip” and know to go pick one. The more distinctions you have, the better you can ...

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