O'Reilly logo

Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action by Shawn Kent Hayashi

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

 

CHAPTER 4

People Reading: Emotional Intelligence

Do you like puppies? Imagine that you are in your office and someone brings in two cute little puppies. What are you likely to feel? For some people, the puppies will trigger playful and happy feelings. But for others, the interruption will trigger feelings of annoyance; they might think, “Why is someone bringing puppies into the workplace when we have so much work to do?”

Now imagine Juan turns up the song he is listening to so it is very loud. He is in the office, seemingly oblivious to the people who are now starting to look at him. What are you likely to feel? Again, the people observing Juan will have different reactions. Some will stop what they are doing and join in the spontaneous music ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required