Acknowledgments

There are so many people to thank—a book like this does not come together as a solo effort!

First, a big thank you to all my coaching clients, to the participants in my workshops and seminars, and to the readers of my book Conversations for Change: 12 Ways to Say It Right When It Matters Most and the readers of my Communication Tips e-mails. I am grateful for your stories, questions, and ideas. Because my work is often confidential, I am not listing your names here. Please know I am grateful and honored for the opportunity to serve you.

Thank you to Michelle Staas and Michelle Martinez for keeping me on track in my office. Thank you to William Hagan and Amit Mallik—you are wonderful marketing interns, and I hope we’ll continue ...

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