Chapter 1
1. Coens and Jenkins (2000), p. 1.
2. DeNisi and Sonesh (2010).
3. Weick (2004), p. 408.
4. Klikauer (2007).
5. Ruiz (2006).
6. Varma et al. (2008).
7. For example, see Culbert (2008) and Sandberg (2007).
8. Bouskila-Yam and Kluger (2011).
9. Schellhardt (1996), p. A1.
10. Allender (1995); Schlotes (1993); Waldman (1994). It should be pointed out, however, that there are a few practitioners who have successfully incorporated TQM with performance appraisal (e.g., Cederblom and Permerl, 2002).
11. Fletcher (2001).
12. Chen and Kuo (2004); Jawahar (2007).
13. U.S. Department of Labor (1993).
14. Huselid (1995); Luthans and Sommer (2005).
15. Guzzo et al. (1985); Pritchard et al. (2008).
16. Kivimäki et al. (2000).
17. Bartel (2004). ...
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