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Conversations About Job Performance by Michael E. Gordon

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Chapter 7

Communication Mediums for Performance Feedback

Today’s employees want more high tech and sophisticated communications, but they also want more human interaction than ever before.1

Over the years, when employees contemplated receiving feedback about their performance, they probably expected a face-to-face encounter. Given the widespread recognition of the importance of performance appraisal, however, it was only a matter of time before computer applications were developed to handle this almost ubiquitous organizational process. Online performance management systems are now widely available for use in a variety of organizational settings that afford different types of assistance to managers when they provide counsel to their employees ...

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