Conversational Intelligence

Endnotes

Introduction

1. Reality gaps: Each of us maps reality differently. Reality includes both current reality and what we envision the future to be—our aspirations. When our perspectives differ, gaps emerge and can be perceived as conflicts. Learning how to identify and narrow the gaps raises our C-IQ.

2. I wrote this thirty years ago to frame the work I do with organizations.

Chapter 1

1. Caroline Williams, “Are These the Brain Cells That Gave Us Consciousness?,” New Scientist, July 23, 2012.

2. John Allman, et al, “The von Economo Neurons in the Frontoinsular and Anterior Cingulate Cortex,” Annals of the New York Academy of Sciences, 1225, (2011): 59.; California Institute of Technology in Pasadena.

3. Jack Hitt, “Words on Trial,” New Yorker, ...