Book description
The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.
Table of contents
- Cover
- Praise for Conversational Intelligence and Judith E. Glaser
- Title Page
- Copyright
- Dedication
- Contents
- Introduction
- Part I: Conversational Intelligence and Why We Need It
-
Part II: Raising Your Conversational Intelligence
- 4. Challenges of Navigating the Conversational Highway
- 5. Harvesting Conversational Intelligence Using the Wisdom of Our Five Brains
- 6. Bringing Conversations to Life
- 7. Priming for Level III Conversations
- 8. Conversational Agility: Reframing, Refocusing, Redirecting
- 9. A Toolkit for Level III Conversations
- Part III: Getting to the Next Level of Greatness
- Epilogue: Creating Conversations That Transform the World
- Endnotes
- References
- Acknowledgments
- Index
Product information
- Title: Conversational Intelligence
- Author(s):
- Release date: October 2016
- Publisher(s): Routledge
- ISBN: 9781351862073
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