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Conversational Agents and Natural Language Interaction

Book Description

Conversational Agents and Natural Language Interaction: Techniques and Effective Practices is a reference guide for researchers entering the promising field of conversational agents. It provides an introduction to fundamental concepts in the field, collects experiences of researchers working on conversational agents, and reviews techniques for the design and application of conversational agents. The book discusses the successes of and challenges faced by researchers, designers, and programmers who want to use conversational agents for e-commerce, help desks, website navigation, personalized service, and training or education applications.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
  5. Preface
  6. Acknowledgment
  7. Section 1: Fundamental Concepts
    1. Chapter 1: From Chatbots to Dialog Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. COMPARISON OF CHATBOTS AND THEORY-BASED DIALOG SYSTEMS
      4. CHATBOT TECHNOLOGY
      5. DIALOG SYSTEMS
      6. EVALUATION OF THE INTEGRATED SYSTEM
      7. CONCLUSION
      8. FUTURE TRENDS
    2. Chapter 2: Designing and Evaluating Interactive Agents as Social Skills Tutors for Children with Autism Spectrum Disorder
      1. Abstract
      2. 1. INTRODUCTION
      3. 2 BACKGROUND
      4. 3 EXISTING TECHNOLOGY-BASED INTERVENTIONS
      5. 4 IMPLEMENTATION OF AN EMBODIED CONVERSATIONAL AGENT
      6. 5 DESIGN CONSIDERATIONS FOR LEARNERS WITH ASD
      7. 6 SYSTEM EVALUATION
      8. 7 FUTURE RESEARCH DIRECTIONS
      9. 8 CONCLUSION
  8. Section 2: Design of Conversational Agents
    1. Chapter 3: Designing ECAs to Improve Robustness of Human-Machine Dialogue
      1. Abstract
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDY: ECA BEHAVIOUR DESIGN AND COMPARATIVE RESEARCH (ECA VS. NO ECA)
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    2. Chapter 4: Dialogue Act Classification Exploiting Lexical Semantics
      1. Abstract
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. DATA SETS
      5. 4. UNSUPERVISED DIALOGUE ACT RECOGNITION
      6. 5 ATTITUDE DISPLAY IN DIALOGUE PATTERNS
      7. 6. CONCLUSION AND FUTURE WORK
    3. Chapter 5: A Cognitive Dialogue Manager for Education Purposes
      1. Abstract
      2. INTRODUCTION
      3. STATE OF THE ART
      4. ARCHITECTURE OF WIKIART
      5. PLANNING THE CONVERSATION
      6. GRAPHICAL INTERACTION
      7. DOMAIN REPRESENTATION AND KNOWLEDGE ACQUISITION
      8. CONCLUSION
      9. FUTURE RESEARCH DIRECTIONS
    4. Chapter 6: Building a Social Conversational Pedagogical Agent
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. THE ILLUSTRATIVE R&D PROJECT
      5. 4. GUIDING FRAMEWORKS
      6. 5. DESIGN CHALLENGES AND POSSIBLE WAYS TO APPROACH THEM
      7. 6. FUTURE TRENDS AND RESEARCH DIRECTIONS
      8. 7. CONCLUSION
    5. Chapter 7: Design and Implementation Issues for Convincing Conversational Agents
      1. Abstract
      2. 1. INTRODUCTION
      3. 2. BACKGROUND AND RELATED WORK
      4. 3. THE EXAMPLE SYSTEM
      5. 4. REPRESENTING AND USING KNOWLEDGE
      6. 5. THE CHARACTERS IN INTERACTION
      7. 6. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    6. Chapter 8: Extending Conversational Agents for Task-Oriented Human-Computer Dialogue
      1. Abstract
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. CONVERSATIONAL AGENTS FOR INTERACTIVE QUESTION ANSWERING
      5. 4. CONVERSATIONAL AGENTS FOR PERSUASIVE DIALOGUE
      6. 6. FUTURE RESEARCH DIRECTIONS
      7. 7. CONCLUSION
    7. Chapter 9: Affective Conversational Agents
      1. Abstract
      2. 1 INTRODUCTION
      3. 2 BACKGROUND: HUMAN EMOTION AND PERSONALITY
      4. 3 REPRESENTATION OF EMOTION AND PERSONALITY IN CAS
      5. 4 RECOGNITION OF THE USER AFFECTIVE STATE
      6. 5 AFFECTIVE RESPONSIVITY AND ADAPTIVITY IN CAS
      7. 6 CONCLUSION
    8. Chapter 10: Enhancement of Conversational Agents By Means of Multimodal Interaction
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MULTIMODAL CONVERSATIONAL AGENTS
      4. 3. IMPLEMENTATION TECHNIQUES
      5. 4. ARCHITECTURES
      6. 5. TOOLS FOR DEVELOPMENT
      7. 6. EVALUATION METHODOLOGIES
      8. 7. A CASE OF STUDY: HADA-DS
      9. 8. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
  9. Section 3: Practices
    1. Chapter 11: Embodied Conversational Virtual Patients
      1. Abstract
      2. 1. INTRODUCTION
      3. 2. NEED FOR CLINICIAN TRAINING IN CONVERSATION SKILLS
      4. 3. VIRTUAL PATIENT SYSTEM ARCHITECTURE
      5. 4. DESIGN AND EVALUATION OF PATHOLOGIES
      6. 5. FUTURE RESEARCH DIRECTIONS
      7. 6. CONCLUSION
    2. Chapter 12: A Conversational Personal Assistant for Senior Users
      1. Abstract
      2. INTRODUCTION
      3. CONVERSATIONAL ASSISTANCE
      4. THE APPLICATION: A CONVERSATIONAL ASSISTANT FOR SENIOR USERS
      5. CONCLUSION
      6. FUTURE DIRECTIONS
    3. Chapter 13: A Companionable Agent
      1. ABSTRACT
      2. INTRODUCTION
      3. 2. THE SENIOR COMPANION SYSTEM
      4. 3. SYSTEM ARCHITECTURE
      5. 4. DIALOGUE INPUT UNDERSTANDING AND INFERENCE
      6. 5. THE HYBRID-WORLD APPROACH
      7. 6. CONCLUSION
    4. Chapter 14: Humanizing Conversational Agents
      1. Abstract
      2. 1 INTRODUCTION
      3. 2 RELATED WORK
      4. 3 DESIGN ISSUES
      5. 4 FUNCTIONAL COMPONENTS
      6. 6 USER AND CLIENT PERCEPTION
      7. 7 CONCLUSION
      8. 8 FUTURE RESEARCH DIRECTIONS
    5. Chapter 15: Design and Development of an Automated Voice Agent
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. THE AUTOMATED VOICE AGENT
      5. AVA: AN AUTOMATED VOICE AGENT FOR CUSTOMER CARE
      6. THE AUTOMATED VOICE AGENT’S LIFECYCLE
      7. DESIGN PHASE
      8. DESIGNING AVA
      9. IMPLEMENTATION PHASE: SPEECH RECOGNITION AND UNDERSTANDING MODULES
      10. IMPLEMENTING AVA
      11. CONCLUSION
    6. Chapter 16: Conversational Agents in Language and Culture Training
      1. Abstract
      2. INTRODUCTION
      3. BACKGROUND
      4. RELATED WORK
      5. THE VRP ARCHITECTURE
      6. MODELS OF DIALOGUE AND CULTURE
      7. Integration with Immersive Game Environments
      8. Experiences and Results
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
  10. Section 4: Future Trends
    1. Chapter 17: The Future of Companionable Agents
      1. ABSTRACT
      2. 1 INTRODUCTION
      3. 2 RELATED WORK
      4. 3 DISCUSSION: A POSSIBLE FUTURE COMPANION---THE VICTORIAN COMPANION
    2. Chapter 18: Future Trends for Conversational Agents
      1. Abstract
      2. INTRODUCTION
      3. TRENDS
      4. APPLICATIONS AND TARGET USERS
      5. CONCLUSION
  11. Compilation of References
  12. About the Contributors
  13. Index