CHAPTER 14
Organising for Continual Improvement
Anything is possible. Anything is likely. Are you ready? Change is coming, coming fast. One question that confronts every institution and every individual: Fight the change or grab hold and enjoy the ride? I say: Enjoy yourself! It is later than you think
– Tom Peters
SYNOPSIS
The commonly found practice of continual improvement is one of solving shop floor problems and celebrating it with fanfare; and at times with a focus on winning in competitions called by the name ‘Quality Circle Preparation’. This pattern has to be drastically changed for the better. This is totally erroneous. Reckoning continual improvement as one of the eight management principles of total quality management is based ...
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