Foreword

A few years ago, I gave a speech on fundraising at a conference. Midway through the presentation, I mentioned my work at Network for Good to the more than one hundred nonprofit professionals in attendance. This prompted a man in the middle of the room to raise his hand.

“Do you have a question?” I asked.

“I have a Network for Good Donate Now button on my organization's home page,” he declared.

I smiled. How lovely to have a fan and client of my organization in the crowd. I thanked him and launched back into my presentation.

But he raised his hand again. So I called on him once more.

“You know that button?” he said. “It doesn't work.”

This was certainly not what I wanted to hear. Embarrassed, I apologized. I said to the man—and everyone ...

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