INDEX

Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.

Accountability

behavioral, 217, 218

culture and, 8, 216–218

fate and, 7

lack of, 172

leadership, 217, 218

overwhelm and, 175

ownership and, 8, 216–218

personal, 216–217

purpose and, 98–99

role, 217–218

salience of, 98

values and, 98–99

Acknowledgment

focus and, 130

Joyce and, 53

Action

showing up and, 58

values and purpose in, 97–98

Action step

defined, 78

team meeting scenario and, 80–81

Agreements

broken, 199–200

creating, 197–200

examples of, 198–199

general, 198–199

reflections, 201–202

revisit, 197

Airport story,

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