FOREWORD

I have distinct memories of the very first time I worked with Anese. As she does with many of our clients, we began our collaboration with lots of conversations on the phone. But when we started working on a project for our organization IDEO, around leadership development, we arranged a working session together at our studio in New York.

It was one of those particularly hot summer days when the air felt thick and wet the moment you stepped out of the subway. Our studio at the time was in Soho, in a former dance studio with massive windows. On that particular day, Anese met me in our front meeting room, which basked in the sunlight. And on that particular day, the air conditioning wasn’t working.

We sat in the conference room, which felt ...

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