CHAPTER 16

Hiring and Firing for the Energetic Good of All

Your people are your culture.

Hire them well. And release them with care.

Karen loved Mondays. Her team had been working on some great stuff, clients were happy, things were humming along. But as she drove to her office that morning, she felt a deep, sinking sense of dread. Her employee would be there, and things were tense.

She’d hired her employee four months before, had set him up with a great role, great benefits, and a solid salary and comp plan. They’d created a great environment to support their cultural IEP that included purpose-driven work, codesigned job descriptions, healthy clean food, good coffee, gym memberships, and time off. She felt happy, aligned, and really proud of ...

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