Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations

 

 

APPENDIX 11

 

 

CONFLICT MANAGEMENT MODEL FOR TEAMS

OBJECTIVES

• Share with each other individual perceptions of the conflict.
• Produce agreed-upon, working goal statements.
• Contract as to how and when it will be done.

PROCESS

• Step 1: Individual analysis. Each person writes what the conflict is about so all can see.
• Step 2: Share individual analysis with everyone. This is a process of comparing and contrasting perceptions, a process that surfaces differences, and encourages understanding of them. The facilitator helps the group devise a single list from the many.
• Step 3: Parties separate and note their insights on individual analysis sheets. Look for core or crucial issues and reconceptualize the conflict in writing.
• Step 4: Joint ...