Consulting Mastery

253

INDEX

A. T. Kearney

Sears turnaround, 137

Tom Tierney, 28

ability, vs. reputation, 240–241

acceptance, self, 157–158

accountability

debriefing, 225

taking responsibility, 182–185

achievements, effort, 219

acquiescence, client, 169–170

action, skillful, 224–225

activity, inner stance, 66

admission, not knowing everything, 177

advice

vs. guidance, 133–138

vs. inquiry, 186

advisor, vs. consultant, 138

Agape, client/consultant relationships, 92

agenda, pushing your own, 54

aggressiveness, body language, 124–125

agreement, change proposal, 95–96

analysis

behavior, 132

pattern, 112–114

production, 26–27

Andersen Consulting

Enron, 161

Final Accounting (Toffler), 57

anger, motivation, 68–70

answers, to the right questions, 141–144, 181

approaches ...