O'Reilly logo

Consulting Mastery by Keith Merron

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

83

CHAPTER 5SHAREDOWNERSHIP OF THE PROCESS

We talk about the quality of a product or service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?

—Max Dupree

THOM WENT TO MEET with a potential new client, a division of a large software development company. The head of the division, Christine, and two of her direct reports were seeking a consultant to help them become a high-performing team and better leaders of their division. In the previous four years, they had worked with three different consultants. They had been disappointed in the results: In each case, the consultant didn’t deliver what they expected. The first consultant was fairly knowledgeable, but the mountain ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required