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Construction Project Management: Theory and Practice by Kumar Neeraj Jha

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13

Construction Quality Management

Introduction, construction quality, inspection, quality control and quality assurance in projects, total quality management, quality gurus and their teachings, cost of quality, ISO standards, CONQUAS—construction quality assessment system, audit, construction productivity

13.1 INTRODUCTION

The quality of construction is one of the matters of great concern with most civil engineering constructions. Collins (1996) while describing quality as the world’s oldest documented profession reports that poor quality can have far-reaching consequences. The following statement recorded during the reign of a Babylonian king is worth mentioning:

If a builder constructed a house but did not make his work strong with the ...

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