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Connectivity and Knowledge Management in Virtual Organizations: Networking and Developing Interactive Communications

Book Description

Connectivity and Knowledge Management in Virtual Organizations: Networking and Developing Interactive Communications provides managers and academicians with a comprehensive review of innovations and trends in virtual organizations. This reference book offers incisive analysis of the full spectrum of technologies, applications, practices, and outcomes within this growing field.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. Preface: Knowledge Management and Virtual Organizations
    1. ABSTRACT
    2. INTRODUCTION
    3. CONCEPTUALIZATION OF VIRTUAL COMMUNITIES
    4. TYPES OF VIRTUAL COMMUNITIES AND THEIR ROLE IN ORGANIZATIONS
    5. KNOWLEDGE MANAGEMENT AND VIRTUAL COMMUNITIES
    6. TRENDS IN VIRTUAL ORGANIZATIONS
      1. Networking and Electronic Information as a Source of Competitive Advantage
      2. Knowledge Sharing in Virtual Organizations
      3. Specific Studies
        1. Relevant Sectors
        2. Relevant Problems
    7. REFERENCES
  4. I. Building Virtual Communities for Sharing Knowledge
    1. I. Interrelationships Between Professional Virtual Communities and Social Networks, and the Importance of Virtual Communities in Creating and Sharing Knowledge
      1. ABSTRACT
      2. INTRODUCTION
      3. PROFESSIONAL VIRTUAL COMMUNITIES IN THE KNOWLEDGE MANAGEMENT AGE
      4. SOCIAL NETWORKS
      5. IMPORTANCE OF SOCIAL NETWORKS IN DEVELOPING VIRTUAL COMMUNITIES
      6. IMPORTANCE OF VIRTUAL COMMUNITIES IN DEVELOPING SOCIAL NETWORKS, AND AS A MECHANISM TO CREATE AND SHARE KNOWLEDGE
        1. Knowledge Creation
        2. Knowledge Sharing
      7. CONCLUSION
      8. FUTURE RESEARCH DIRECTIONS
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. ENDNOTES
    2. II. The Role of Trust, Satisfaction, and Communication in the Development of Participation in Virtual Communities
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL BACKGROUND
        1. The Virtual Community
        2. Active Participation
        3. Antecedents of Participation in a Virtual Community
          1. Trust
          2. Satisfaction
          3. Communication
      4. FORMULATION OF HYPOTHESES
      5. DATA COLLECTION
      6. MEASURES VALIDATION
        1. Content and Face Validity
        2. Exploratory Analysis of Reliability and Dimensionality
        3. Confirmatory Analysis of Dimensionality
        4. Composite Reliability
        5. Construct Validity
      7. RESULTS
      8. CONCLUSION AND MANAGERIAL IMPLICATIONS
      9. FUTURE RESEARCH
      10. REFERENCES
      11. ENDNOTE
  5. II. Networking and Knowledge Management for Competitive Advantage
    1. III. Can Virtual Networks Encourage Knowledge Absorptive Capacity?
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUALISATION OF EXTERNAL KNOWLEDGE ABSORPTIVE CAPACITY
        1. Dimensions of Absorptive Capacity
      4. ANTECEDENTS OF ABSORPTIVE CAPACITY
      5. EMBEDDEDNESS IN VIRTUAL NETWORKS
      6. INTERACTIONS BETWEEN EMBEDDEDNESS IN VIRTUAL NETWORKS AND ABSORPTIVE CAPACITY
        1. External Factors
          1. Degree of Environmental Turbulence
          2. Level of Environmental Externalities
          3. Existence of Technological Opportunities
          4. Characteristics of Knowledge on Other Companies
          5. Geographical Distance
          6. Cultural Diversity
      7. RELATIONAL AND SOCIAL CAPABILITIES
      8. CONCLUSIONS AND IMPLICATIONS
      9. REFERENCES
      10. ADDITIONAL READING
      11. ENDNOTES
    2. IV. Knowledge Integration Through Inter-Organizational Virtual Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. VIRTUAL ORGANIZATION
      4. STRATEGIC ALLIANCES AS A SOURCE OF KNOWLEDGE INTEGRATION
        1. Strategic Alliances
        2. Alternatives in the Integration of Knowledge
        3. Specific Learning Alliances
      5. KNOWLEDGE INTEGRATION THROUGH INTER-ORGANIZATIONAL VIRTUAL ORGANIZATIONS
      6. CONCLUSION
      7. REFERENCES
      8. ENDNOTE
  6. III. Knowledge Management in Virtual Organizations
    1. V. Visualizing Knowledge Networks and Flows to Enhance Organizational Metacognition in Virtual Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. KNOWLEDGE-FLOW ANALYSIS AND VISUALIZATION
        1. Knowledge Uniqueness
        2. Knowledge Flows
        3. Knowledge Dimensions and Visualization
        4. Knowledge-Flow Analysis
      5. ILLUSTRATION THROUGH FIELDWORK
        1. Research Design
        2. Planning Process
      6. CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
    2. VI. Model on Knowledge-Governance: Collaboration Focus and Communities of Practice
      1. ABSTRACT
      2. VALUATION OF ORGANIZATIONAL INTANGIBLE ASSETS
      3. COLLABORATION APPROACH WITHIN KNOWLEDGE GOVERNANCE
      4. PROPOSAL OF FRAMEWORK MODEL FOR KNOWLEDGE GOVERNANCE
      5. THE CONCEPT OF COMMUNITIES OF PRACTICE (COP)
      6. THE PROCESS OF CREATION AND DEVELOPMENT OF A COP
      7. FINAL REFLECTION
      8. REFERENCES
      9. ENDNOTES
    3. VII. Knowledge Management in SMEs Clusters
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATION BETWEEN KNOWLEDGE MANAGEMENT AND THE ORGANIZATIONAL AND ENVIRONMENTAL CONTEXTS
        1. Brief Literature Review
        2. Environmental Factors
      4. KNOWLEDGE MANAGEMENT IN SMES NETWORKS
        1. Cooperation In a Geographic Region
        2. Interorganizational Networks as Source of Knowledge and Innovation
        3. Territorial Interorganizational Networks
      5. THE MOST IMPORTANT TYPOLOGIES OF INTERORGANIZATIONAL RELATIONSHIPS
        1. Analysis of the Supply Chain
        2. Network Analysis
        3. Virtual Organizations
      6. TYPOLOGIES OF THE MOST SUITABLE NETWORK ORGANIZATIONS FOR THE SITUATION OF THE SMES
        1. The Extended Enterprise
        2. Virtual Enterprise
      7. NEED OF A NEW ORGANIZATIONAL STRUCTURE
      8. PROPOSAL OF A DYNAMIC KNOWLEDGE NETWORK
      9. CONCLUSION
      10. REFERENCES
  7. IV. Knowledge Management Tools
    1. VIII. Tools for Supporting Knowledge Management: Knowledge Internalization Through E-Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICTS) IN KNOWLEDGE MANAGEMENT(KM)
      4. THE CLASSIFICATION FRAMEWORK
      5. METHODOLOGY AND ANALYSIS OF KM TOOLS
      6. KNOWLEDGE INTERNALIZATION THROUGH E-LEARNING
      7. E-LEARNING PERSPECTIVES
        1. The Content Dimension
        2. The E-Services Dimension
        3. The Infrastructure Dimension
      8. E-LEARNING PLATFORMS CHARACTERISTICS
        1. The Content Dimension
          1. Reusable Information Objects (RIO) and Reusable Learning Objects (RLO)
          2. Learning Curriculum
        2. The E-services Dimension
          1. Authoring
          2. On-Line Training
          3. Knowledge Management
        3. The Infrastructure Dimension
          1. Content Delivery Network
          2. Learning Management System (LMS)
          3. E-Learning Portal
      9. CONCLUSION
      10. FUTURE RESEARCH DIRECTIONS
      11. REFERENCES
      12. ADDITIONAL READING
    2. IX. The Value of Virtual Networks for Knowledge Management: A Tool for Practical Development
      1. ABSTRACT
      2. KNOWLEDGE ECONOMY: CHALLENGES FOR COMPANY COMPETITIVENESS
      3. DEVELOPMENT OF KNOWLEDGE MANAGEMENT SOLUTIONS FOR VALENCIAN FIRMS
      4. IMPLEMENTATION OF THE SOFTKNOW MODEL: RESULTS
        1. Implementation Methodology
        2. Indicators of the Effect of the Results of Implementing softKnow
      5. CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
      8. ADDITIONAL READINGS
    3. X. Human Capital and E-Learning: Developing Knowledge Through Virtual Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. E-LEARNING: NEW LEARNING PARADIGM
      4. TRENDS TO ANALYZE THE QUALITY OF E-LEARNING
      5. PARTIAL APPROACH TO ANALYZE THE QUALITY OF E-LEARNING
        1. Training Assessment
        2. Training Materials Assessment
        3. Technological Platforms Assessment
        4. Financial Assessment
      6. OVERALL APPROACH TO ANALYZE THE QUALITY OF E-LEARNING
        1. Total Quality Assessment System
        2. Benchmarking
      7. CONCLUSION
      8. FUTURE RESEARCH DIRECTIONS
      9. REFERENCES
      10. ADDITIONAL READING
  8. V. Specific Problems and Industries
    1. XI. The Development of Knowledge and Information Networks in Tourism Destinations
      1. ABSTRACT
      2. INTRODUCTION
      3. TOURISM DESTINATION
        1. The Composite Product
        2. Tourism Experience
        3. Competitiveness of Tourism Destinations
      4. NEW ORGANISATIONAL AND MANAGEMENT PARADIGMS IN THE CONTEXT OF TOURISM DESTINATIONS
      5. THE COOPERATIVE ENVIRONMENT IN TOURISM DESTINATIONS
      6. DEVELOPMENT OF INTER-ORGANISATIONAL NETWORKS IN TOURISM DESTINATIONS
      7. CONCLUSION
      8. REFERENCES
    2. XII. E-Government Challenges: Barriers and Facilitators in Spanish City Councils
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. RESULTS AND DISCUSSION
        1. Factor Analysis: Facilitators
        2. Factor Analysis: Barriers
        3. Cluster Analysis
      6. CONCLUSION
      7. REFERENCES
    3. XIII. Business Analytics Success: A Conceptual Framework and an Application to Virtual Organizing
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED RESEARCH/DEVELOPMENTS
        1. Business Analytics
        2. Management Factors for BA Success
        3. Information Systems Factors for BA Success
        4. Decision Sciences Factors for BA Success
      4. FRAMEWORK FOR BA SUCCESS
        1. Development
        2. Components
        3. Interactions Between Components
        4. Framework Use: Practice
        5. Framework Use: Research
      5. VIRTUAL ORGANIZING: APPLICATION OF FRAMEWORK
        1. Emerging Organizations and Virtualization
        2. Application of the Framework to Virtual BA Work
      6. CONCLUSION
      7. REFERENCES
    4. XIV. The Evolution from Data to Wisdom in Decision-Making at the Level of Real and Virtual Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. THE SEMANTIC LADDER OF COGNITIVE UNITS
      4. THE APPLICATIONS OF THE SEMANTIC LADDER OF COGNITIVE UNITS IN PROBLEM-SOLVING AND DECISION-MAKING
      5. THE EVOLUTION OF KNOWLEDGE MANAGEMENT TECHNOLOGY
      6. THE TASKS OF DECISION-MAKING IN NETWORKS
      7. THE APPLICATION OF TECHNOLOGY IN REAL NETWORKS
      8. THE APPLICFATION OF KMS IN VIRTUAL COLLABORATION NETWORKS (VCN)
      9. OPERATIONAL DIFFERENCES BETWEEN REAL AND VIRUAL NETWORKS FROM THE DECISION-MAKING POINT OF VIEW
      10. WISDOM IS STILL HUMAN RESPONSIBILITY IN CIVILIZATION
      11. CONCLUSION FOR PRACTITIONERS
      12. CONCLUSION FOR RESEARCHERS
      13. FUTURE RESEARCH DIRECTIONS
      14. REFERENCES
      15. ADDITIONAL READING
    5. XV. Editor Conclusions
  9. VI. Selected Readings
    1. XVI. A Complex Adaptive Systems-Based Enterprise Knowledge Sharing Model
      1. ABSTRACT
      2. CAS-BASED MODELING OF ENTERPRISE KNOWLEDGE SHARING
      3. CAS-BASED KNS FRAMEWORK
      4. MULTI-AGENT ENTERPRISE KNS SIMULATION MODEL (E-KNSMOD)
        1. KnS Agent
        2. KnS-Scape: The Artificial "Ba"
        3. Knowledge-Creation Opportunity
        4. KnS Environment State
        5. Interactions: Acquiring and Sharing Knowledge
        6. Rules for the KnS-Scape
      5. SUMMARY
      6. REFERENCES
    2. XVII. Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology
      1. ABSTRACT
      2. ORGANIZATIONAL BACKGROUND
        1. Products/Services Provided
        2. Management Structure
        3. Financial Status
        4. Strategie Planning
        5. Organizational Culture
        6. Economic Climate
        7. Setting the Stage
      3. CASE DESCRIPTION
        1. Technology Concerns
        2. Technology Components
        3. Scalability and Reliability
        4. Management
        5. Advisory Committee
        6. Technology Resources and Constraints
        7. Organizational Concerns
        8. Challenges/Problems Facing the Organization
        9. Possible IT Options
      4. REFERENCES
      5. KEY TERMS
        1. Glossary
    3. A. APPENDIX A. TECHNOLOGY ARCHITECTURE
    4. B. APPENDIX B
    5. XVIII. Enabling the Virtual Organization with Agent Technology
      1. ABSTRACT
      2. INTRODUCTION
      3. THE IMPORTANCE OF IT FOR VIRTUAL ORGANIZATIONS
        1. The Need for More Flexible and Integrative Intelligence
      4. USING AGENT TECHNOLOGY
      5. ENHANCING EXPERT SYSTEMS WITH AGENT-BASED SYSTEMS
        1. AT Weaknesses
      6. THE REVERSE MORTGAGE ADVISOR (REMA) CASE STUDY
        1. REMA Background
        2. REMA I, A Traditional Expert System Approach
        3. REMA II, an Agent-Based Approach
      7. ASSESSMENT OF ES VS. AGENT-BASED APPROACHES
        1. ES Approach
        2. Agent-Based Approach
      8. RECOMMENDATION FOR NEXT PHASE OF DEVELOPMENT
        1. Practical Implications
      9. ACKNOWLEDGMENT
      10. REFERENCES
    6. XIX. Virtual Communities of Practice: A Mechanism for Efficient Knowledge Retrieval in MNCs
      1. ABSTRACT
      2. INTRODUCTION
      3. THE KNOWLEDGE RETRIEVAL PROCESS
      4. COMMUNITIES OF PRACTICE
      5. VIRTUAL COMMUNITIES OF PRACTICE
      6. VIRTUAL COMMUNITIES AND KNOWLEDGE RETRIEVAL
      7. CONCLUSION
      8. REFERENCES
  10. Compilation of References
  11. About the Contributors