Acknowledgements

I would like to thank the team at Pearson for their support and professionalism throughout the publishing process, and especially David Crosby for his faith in this project.

I would like to thank the various clients and friends who have contributed research support, ideas, cases, quotations and feedback in order to make this book more interesting and real. In particular I would like to thank: Jacqueline Moyse, director of organisation development at Mandarin Oriental Hotels Group; Tanith Dodge, group HR director at Marks and Spencer; Dave Dyson, CEO, Graham Baxter, COO and Lesley Davies, director of people experience at Three; Andy Rubin, chairman at Pentland Brands plc; Andy Long, CEO at Pentland Brands plc; Anton Zelcer, global ...

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