CHAPTER NINE
IMPROVING PATIENT SAFETY
By Douglas Bonacum
Chapter Summary
A decade after the IOM's alarming report on the risks and dangers of medical care in America, the issue of patient safety remains at the top of the agenda of quality improvement. Part One of this chapter explores the reasons that medical care has traditionally been a hazardous enterprise, and how the development and implementation of electronic health records and decision-support tools can significantly improve patient safety, as they have with the use of KP HealthConnect. Part Two presents four case studies of patient safety-related quality improvement projects that leverage ...
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