Conflict Resolution at Work for Dummies®

Part II. Resolving a Conflict between Two or More of Your Employees

In this part . . .

Iwalk you through a step-by-step mediation process designed to help feuding co-workers find olutions. As the mediator or facilitator, I show you how to identify the source of the conflict, help employees respectfully share what's important to them, and brainstorm mutually acceptable agreements. I also pass along tips and techniques for setting benchmarks and monitoring future progress.