Conflict Resolution at Work for Dummies®

Part I. Understanding Conflict in the Workplace

In this part . . .

This part covers what you need to know to understand workplace conflict. I help you create a comprehensive framework to use in any conflict situation and fill you in on the various contributors to conflict. I discuss how difficult situations can either escalate or de-escalate depending on your reaction, and I identify common mistakes to avoid. I also provide information on self-reflection and point out behaviors that indicate it's time to take action.