Conflict Resolution at Work for Dummies®

About the Author

Vivian Scott is a Professional Certified Mediator with a private practice in Snohomish, Washington. She has handled a variety of workplace cases, ranging from helping business partners end their relationship with dignity to creating a new working environment for a law firm. She has completed an extensive practicum and certification program with the Dispute Resolution Center of Snohomish & Island Counties, where she mediates on a regular basis helping parties resolve conflict in workplace, family, consumer, and landlord/tenant disputes. Scott is a member of the Washington Mediation Association and spends much of her time advocating for meaningful resolution.

Prior to retiring in 1999 from the competitive world of high-tech marketing, she realized that resolving conflict within the confines of office politics was paramount to success. She used her discerning negotiation, mediation, and problem-solving skills to forge and cultivate relationships with Washington, D.C.–based small business associations and departments on behalf of her employer, earning a rare personal honor from the Small Business Administration for her commitment to the business community.

Scott received the Silver Screen Award from the U.S. International Film and Video Festival for outstanding creativity for her role as developer and Executive Producer of the America at Work video series, which aired on the USA Network. She holds a BA in Interdisciplinary Arts & Sciences with an emphasis in American ...