CHAPTER 11A Sense ofHumor
Did you hear the one about the manager who walked into the bar? No, that’s not really what we mean by a sense of humor as key to resolving conflicts. You really don’t need to be a standup comic to manage conflict effectively at work. Rather in this chapter, I show how having a sense of humor is essential to creating a positive climate for dealing with difficult issues.
Keeping Things in Perspective
Sometimes all we can do is laugh. Or shrug our shoulders and smile. Sometimes we could jump up and down and scream, but it really wouldn’t help anything. So, keeping it all in perspective by maintaining a sense of humor becomes ...
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