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Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition by David Bateman

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Chapter 9. Call Management

As stated previously, Unity/Connection is more than just a voicemail system. In addition to providing voice and unified messaging services, it can be configured as an auto-attendant. An auto-attendant is an application that answers incoming calls and plays a greeting to callers. The callers can then navigate through the voice prompts to reach desired destinations. This chapter discusses the components that make up an auto-attendant and describes how to configure them properly.

Today it is nearly impossible to call a large company and not be greeted by one of these systems. There are many horror stories about these systems, and for that reason, some companies choose not to deploy them. Even if you are not going to deploy ...

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