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Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition by David Bateman

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Chapter 6. Configuring CUCM Features and Services

Communications Manager provides a number of features that users have come to expect, and each new version of Communications Manager adds new features. Many features add needed functionality, such as conference calls, whereas others simply help to make the phone system more enjoyable, such as Music On Hold (MoH). Years ago, Communications Manager was not as feature rich as other traditional systems. Lately Communications Manager has begun to provide features that go beyond those offered by traditional systems. This chapter examines a wide range of features and the configuration tasks required to implement them.

Configuring Features

You start by looking at some of the basic features that are most ...

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