Conclusion and Recommendations

The value of carrying out performance measurements is greatly compromised unless the method, the choice of metrics, and the presentation of the data are all carefully planned in advance.

In particular, the method of measurement should only be selected after communication with other interested parties, the metrics to be used should be both comprehensive and comprehensible, and the data presentation should include enough detail to allow accurate and meaningful conclusions to be drawn.

When carrying out a series of tests, consider the following recommendations:

  • Automate the capture and calculation of key statistics and metrics by using scripts. Automation will help prevent key data from being forgotten.

  • Present enough ...

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