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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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APPENDIX: KEY CONCEPTS AND TERMS

SYSTEMS, POLICIES, PROCESSES AND ‘JUST DOING IT’

Terminology is a frequent source of confusion in the configuration management space, partly because it is not consistent across the different, rather ‘siloed’, spheres of interest that practitioners occupy. The terminology used in the interactive sessions that form the basis for this book is that used by the configuration management community generally. Other readers my need some explanation of the terms used.

Just doing it

People at the sharp end (operating or using automated business systems) often say that they just want change managed: ‘version control’ appears to be enough for them. They want the technology packaged into a version and when version 2 works (according ...

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