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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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12 GOOD IDEAS… AND ONES TO AVOID

OBJECTIVES

Many IT organisations find it difficult to implement configuration management for various reasons. This chapter identifies what works and what doesn’t work for the implementation of configuration management and the CMS.

SUMMARY

This chapter surveys and summarises what works, what doesn’t work and how you measure success, with input not only from experienced presenters, but also from the assembled practitioners gathered in an interactive session. By identifying the implementation challenges and barriers you will be able to develop effective implementation strategies to avoid them and so reduce the risk of failure.

WHAT WORKS AND WHAT DOES NOT

This section is based on a presentation by Shirley Lacy (of ...

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