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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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10 POPULATING A CMDB: PROCESS DESIGN

OBJECTIVES

The objectives of this chapter are to identify and debate issues relating to populating a CMDB and designing a process to support maintenance of the information in the CMS.

SUMMARY

This chapter deals with identifying the definitive data for a CMS and with identifying the data and process gaps between where you are now and where you want to be. It then looks at some of the practical issues associated with process design and populating a CMDB, using the experience of the assembled delegates. It reports the delegates’ experience of the weak points in their processes for maintaining configuration information and explores the key inhibitors you may meet in the real world and gives some mitigation strategies ...

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