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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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9 SELECTING CMS TOOLS

OBJECTIVE

The objective of this chapter is to describe a process for the selection of tools for a configuration management system (CMS) that will satisfy the needs of its business and technical stakeholders.

SUMMARY

This chapter describes a fairly conventional market appraisal, tool appraisal and pilot study process. However, the key to success is defining the scope properly and engaging all the relevant people. The focus of the selection process is on setting expectations through prior planning, on information gathering as a prerequisite for making a choice, and on balancing objective and subjective decision-making.

A key requirement for success is that the selection process is properly budgeted and resourced. It is not ...

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