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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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6 HOW TO IMPROVE AN EXISTING CONFIGURATION MANAGEMENT PROCESS

OBJECTIVES

The objectives of this chapter are to add to the existing body of knowledge around identifying and addressing configuration management failures and to use this to improve the configuration management process.

SUMMARY

To improve a configuration management process, you first have to recognise that something is wrong and assess the existing process. This assessment should provide a baseline that any process improvements can be measured against. This chapter explains that the essential foundation for improvement is a body of engaged stakeholders that are involved with the process and contribute to the improvement process. Improvements are best achieved by addressing specific ...

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