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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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2 THE 21st-CENTURY CMDB/CMS

OBJECTIVES

This chapter is derived from the first interactive session at the conference. This followed the plenary session that covered the CMDB/CMS and what configuration management (CM) has become in the 21st century. The objectives of this chapter are to review why organisations use a CMS and the initial barriers to starting a CMS implementation. It also identifies key deliverables that can be used to stimulate ‘buy-in’ to the project at all levels.

SUMMARY

This chapter sets the scene for the rest of the book by presenting the accepted view of the CMS and what it is for. The interactive sessions then explore any issues with this.

THE NORMATIVE VIEW OF WHAT A CMS IS FOR

A presentation by Lacy and Macfarlane: co-authors ...

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